We may collect the following information about you:
-Contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
-Transaction information, including payment and reservation and booking details;
-Your birthdays and special dates where you provide this information to us and preferred restaurant locations;
-Purchase history, activities on site (e.g. food purchases and Wi-Fi use) and the date(s) of your stay;
-Registration, room and other expressed preferences;
-Customer communication preferences;
-Customer feedback; and
-Computer or device information (e.g. your IP address and operating system).
-Any guestbook comments etc. will automatically have your name and your date of stay.
Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address and nationality of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.
We may use your information for the following purposes:
-Administration and management of rooms
Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. reservation/booking confirmation).
-Business, website and consumer analysis and reporting; and
-Correspondence between us, including where you use our ‚Booking' form.
How long we store your personal data
Generally, where use of the website is based on legitimate interest, we will hold the data until such a time that it is no longer in your interest that we hold your data. This can include but is not limited to at the point of resolution of your enquiry or feedback.
We may disclose your personal information to (in so far this is in line with applicable local data protection laws):
-Other companies and to service providers for the purposes outlined above;
-A buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets); and/or
-Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we put measures in place to keep your information secure.
You can opt out of Google Analytics here:
You can opt out of being tracked by Google Analytics across all websites here:
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.
Please note that it is essential that you provide your correct details when booking accommodation. Infringement of this renders the legal contract invalid and constitutes fraud. We will do our utmost to protect your Data, please provide the necessary information required. When you reserve rooms with us you you accept these privacy policies.
We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
The European Commission has introduced an arbitration law which can be viewed on:
Our email address can be found above.
Please note that we are not obliged to participate in this service and will not do so!