Gästezimmer im
Naturpark Südschwarzwald

Privacy Policy

1. General

Haus Sonnhalde respects the right to privacy of every individual who visits our site, mobile site or apps ("Digital Channels"). This privacy policy explains how we use any personal information we collect about you, and your rights to access and correct the personal information we hold about you.


2. What personal information do we collect and how we will use it?

We may collect the following information about you:

-Contact details including title, name, postal and email addresses, postcode, contact telephone numbers;
-Transaction information, including payment and reservation and booking details;
-Your birthdays and special dates where you provide this information to us and preferred restaurant locations;
-Purchase history, activities on site (e.g. food purchases and  Wi-Fi use) and the date(s) of your stay;
-Demographic information;
-Registration, room and other expressed preferences;
-Customer communication preferences;
-Customer feedback; and
-Computer or device information (e.g. your IP address and operating system).
-Any guestbook comments etc. will automatically have your name and your date of stay.

We may supplement the information that you provide to us with information from trusted third parties (including travel agencies, distributors and list rental companies) for the purposes outlined in this privacy policy.

Where you book accommodation for other people, we may ask you to provide the above information about them (e.g. we will usually ask for the title, first name and surname, e-mail address and nationality of a person for each room that you book for identification purposes). You should only provide us with information about other people if you have their permission to do so.

We may use your information for the following purposes:

-Administration and management of rooms
-Processing transactions

Sending you communications about our products and services that we think may be of interest to you. We may also send you service information communications (e.g. reservation/booking confirmation).

-Business, website and consumer analysis and reporting; and
-Correspondence between us, including where you use our ‚Booking' form.

How long we store your personal data

Generally, where use of the website is based on legitimate interest, we will hold the data until such a time that it is no longer in your interest that we hold your data. This can include but is not limited to at the point of resolution of your enquiry or feedback.


3. Sharing your personal information with third parties

We may disclose your personal information to (in so far this is in line with applicable local data protection laws):

-Other companies and to service providers for the purposes outlined above;
-A buyer in the event that we or any of our assets are acquired by a third party (as your information may be one of the transferring assets); and/or
-Any third party where we are under a legal duty to do so, or in order to enforce or protect any of our rights, property or safety (or those of our customers). This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where personal information is processed on our behalf by third parties (such as for the purposes of processing your room booking), we put measures in place to keep your information secure.
Our website contains links to other websites, mobile sites and apps. This privacy policy only applies to our website. When you link to other websites, mobile sites or apps we are not responsible or liable for them. You should read the privacy policies for those linked sites or apps before you submit any personal information to them.

4. Cookies

Our Digital Channels use cookies, which are small text files that contain small amounts of information that a website can send to, and store on, your computer or device through your browser. Cookies may be used by us to provide you with, for example, customised information from our website to make it more user-friendly.
By using our Digital Channels, you agree to our privacy policies and consent to the use of cookies and similar technologies by us and our carefully selected third party partners as described in these policies. If you do not agree to such use please adjust your cookie / security settings within your browser.

You can opt out of Google Analytics here:
You can opt out of being tracked by Google Analytics across all websites here:


5. Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
All information you provide to us is stored on secure servers. Any payment transactions will be encrypted using SSL technology.


6. International transfers

We may transfer your personal information to, and store it at, destinations outside of the European Economic Area ("EEA") for the purposes outlined in this privacy policy. It may be processed by staff operating outside the EEA who work for our service providers. By submitting your personal information, you agree to this transfer.


7. Consent on Data Protection

Please note that it is essential that you provide your correct details when booking accommodation. Infringement of this renders the legal contract invalid and constitutes fraud. We will do our utmost to protect your Data, please provide the necessary information required. When you reserve rooms with us you you accept these privacy policies.


8. Changes to this policy

We may update these policies to reflect changes to the website and customer feedback. Please regularly review these policies to be informed of how we are protecting your personal data.
We welcome any queries, comments or requests you may have regarding this Privacy Policy. Please do not hesitate to contact us

Gästehaus Sonnhalde
Günter Klingele
Sonnhalde 2
79695 Wieden


9. Arbitration

The European Commission has introduced an arbitration law which can be viewed on:


Our email address can be found above.
Please note that we are not obliged to participate in this service and will not do so!